Looking for a RBYes Mortgage or Rabies? RBS Campaign Fail

In my previous post, I talked about how Natwest’s new ad campaign fell short because TV and digital were not integrated. The TV advert creative contained the call to action ‘Search NatYes‘ yet NatWest did not have a listing in the organic results for that search phrase. They effectively paid twice by running PPC ads to try convert the visitor.

The post generated a lot of shares, comments on the blog and some twitter conversations. Whilst reading further around the subject I discovered a couple of interesting things.

Firstly, Natwest are owned by RBS and it transpires that the same advert has been shot twice – once for NatWest and once for RBS – with different accented boy actors to cater for different regional markets.

Both use a similar call to action in the TV ads – either ‘search NatYes‘ or ‘Search RBYes‘.

Secondly, as you’d expect given the same marketers & agency, both campaigns experience similar digital integration problems. However, to compound it, the RBYes campaign has encountered another unfortunate issue.

When you type in ‘RBYes‘ to Google, the search engine has tried to helpfully correct what it believes to be a misspelling. So instead of information on RBS mortgages you get…

Rabies.

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Posted in Business Performance, Natural Search Marketing, Paid Search Marketing, Search Engine Marketing

NatYes or NatLess: NatWest Campaign Lacking TV & Digital Integration

From personal experience, I know TV campaigns cost a lot. Digital campaigns can be no small change either. But regardless of the size of your budget you need to be smart about getting maximum return on your spend.

This requires joined up thinking across your campaigns (or preferably your single integrated campaign) and plenty of forward planning.

With this in mind it’s disappointing to see the latest campaign from NatWest.

Check the video below of the new TV advert and watch out for the call to action in the penultimate ‘frame’.

Did you catch it? ‘Search NatYes‘.

Go search for NatYes – what do you find?

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Posted in Business Performance, Customer Experience, Search Engine Marketing

Digital Marketers: A Call To Advocacy

Revolución! 18/52

You’ve seen it before, the head-shaker. The comment left in social media that makes you roll your eyes and mutter “FFS!” under your breath.

It’s usually either blatantly wrong, unfair or just plain moronic. Either way, there just isn’t anything you can do about it.

As a representative of the brand you know you can’t retaliate, you can’t appear defensive and you can’t tell them where to stick their custom if they’re not happy with your perfectly reasonable offering. It won’t reflect well on your brand and you have no desire to be lampooned as the next brand #socialFAIL.

So you bite your tongue, cast a few colourful expletives into the wind and try to move on.

But it doesn’t have to be like that. There is another way.

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photo by: Skley
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Posted in Social Media

3 principles of realtime interaction in an Always On culture

realtime marketing

It’s remarkable how quickly the Always On culture has established. It’s insinuated itself within our lives to the point people often remark they cannot remember what they did or how they coped before it. Social and Mobile are, of course, at the heart of its meteoric rise. The adoption of both as ‘must-haves’ in our lives has changed the way we, as individuals, behave.

As a consequence it has also changed our expectations. Urgency and immediacy are the expected norm. Like much in modern life we want things now. The big difference is that the new channels have given the consumer a voice. The relationship between brands and people has changed. The message – controlled by the brand – has now become a conversation, with the individual exerting more influence than perhaps is comfortable for brands. Brands need the individual. They must work together in collaboration. And that’s not the future, that’s now.

Shifting the approach

So, if the behaviour of the comsumer has changed, has your brand adapted and followed suit? Sadly, brands are often hippos to the consumers’ gazelle when it comes to changing behaviour. Look at mobile: consumer use has reached a hygiene level and many brands are still discussing the need for a mobile-friendly site.

What’s needed is a shift in thinking from top to bottom through your organisation. We can’t keep doing things the old way.

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photo by: wwarby
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Posted in Business Performance, Customer Experience, Mobile, Product Development, Social Media

Our Future Technology: It’s Child’s Play

Mount Everest

 

Me: what did you do at school today?

Son: Learned about the world using Google Earth.


I really hadn’t expected that answer.

If you think about that for a moment it’s quite staggering. My son is 5 years old and in his first year of school. When I was 5 I can’t imagine I even knew what an atlas was and maybe I didn’t know the world existed outside my town, let alone my country.

So after dinner we took a trip up and around the top of Mount Everest.
We also visited Ayers Rock in Australia, the Great Wall of China, the Eiffel Tower in Paris and my personal favourite, we zoomed in to the 50 yard line of Soldier Field, home to the NFL’s Chicago Bears.

Ain’t technology awesome.
photo by: shrimpo1967
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Posted in Innovation

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